Langfeng Company Service Frequently Asked Questions: Complete explanation of time, documents, and after-sales service
The company registration service provided by Langfeng generally takes about 5-10 working days to complete, with dedicated account managers following up on after-sales. The fees are transparent, with no hidden charges, and refund-related terms are clearly stated in the service agreement.
Key Summary:
- The company registration service requires 5-10 working days, and the registration process can be expedited.
- The basic documents required are proof of identity + proof of address.
- Non-Hong Kong residents need to additionally prepare a passport and proof of overseas address.
- After-sales service includes a company secretary and compliance reminders, with each client having a dedicated account manager.
- Supports bank transfers, checks, and credit cards, with transparent fees and no hidden charges.
How long does it take to register a company? Generally, it takes 5-10 working days.
How many working days does the general process take?
From initiation to completion, the one-stop company registration service usually takes 5-10 working days, depending on the completeness of the documents and the progress of the bank account opening. According toCompanies Registrythe information, electronic application approval takes about 1 hour at the fastest, while paper applications take about 4 working days. However, company registration is just one part of the process; subsequent name searches, document preparation, and bank account opening also require time, so the overall process takes 5-10 working days. We will provide a detailed time estimate at the start of the service, allowing you to clearly understand the progress of each step.
Is there an expedited service? How quickly can it be completed?
Yes. Under the condition that all documents are complete, the expedited service can be completed within 2-3 working days.Company registration.However, this service incurs an additional fee, which depends on the scope of services and time requirements. Additionally, bank account opening is an independently purchased service, so the time is calculated separately. If there is an urgent need, it is recommended to raise it directly during the initial consultation.
Overview of time allocation for each step
| Steps | Required time |
|---|---|
| Name search | About 1 working day |
| Document preparation | About 2-3 working days |
| Company Registry Approval (Electronic Application) | About 1 hour |
| Company Registry Approval (Paper Application) | About 4 working days |
| Application for a Business Registration Certificate. | About 1–2 working days |
| Bank Account Opening | About 2–8 weeks |
Opening a bank account is an independent add-on service that needs to be arranged separately. We will coordinate and follow up throughout the process to avoid delays in the overall progress due to waiting periods.
What documents are needed to set up a company?
What is the basic document checklist?
The documents required to set up a company are mainly divided into three categories:
- Identity Proof: Hong Kong Identity Card or Passport
- Address Proof: Utility bills or bank statements from the last 3 months
- Basic Company Information: Company name (in both Chinese and English), Articles of Association (can use our standard version), registered address (can use service provider's address)
If the shareholder is a company rather than an individual, additional documents such as the company's registration certificate and board resolution are required. We will provide a tailored document checklist based on your specific situation.
What additional preparations are needed for non-Hong Kong residents?
In addition to the basic documents, non-Hong Kong residents need to provide a copy of their passport and proof of overseas address. Some banks may require business proof documents such as a business plan or client contracts, and may even require directors to come to Hong Kong for an interview. We have extensive experience handling cases for non-Hong Kong residents and can provide targeted guidance.
Do the documents need to be certified?
Not necessarily. Documents from Hong Kong residents usually do not need to be certified; for non-Hong Kong residents, certification may be required depending on the origin and type of document. If the shareholder is an overseas company, its registration documents generally need to be certified. We will confirm which documents need certification one by one and assist in arranging the relevant procedures.
What does after-sales service include after the company is established?
What areas does after-sales service cover?
After-sales service covers company secretary (handling daily compliance matters), reminders and assistance for annual filings and business registration certificate renewals, as well as consulting support during operations and referrals for professional services such as accounting, auditing, and taxation. If accounting, tax filing, or auditing services are purchased, we will establish a dedicated follow-up group that includes customer service and accounting specialists to ensure service continuity.
How to contact customer service? How long does it take to get a reply?
You can contact us via email, phone, or WhatsApp. General inquiries will be replied to within 24 hours (on regular working days); more complex issues will have an estimated processing time provided after receipt; urgent matters will have priority channels for follow-up.
Are payment methods flexible? Is there a refund guarantee?
What payment methods are supported?
We support bank transfers, checks, and credit cards. For larger service amounts, installment payments can be arranged, and specific methods can be discussed during consultation. Our fee structure is transparent, and all costs are specified in the service agreement.
When is payment due? What are the refund conditions?
A deposit is paid before the service starts, and the balance is paid upon completion; long-term services (such as company secretary) offer annual or monthly payment options.
Regarding refunds, if the service cannot be completed due to our reasons, a full refund will be issued; if the client cancels before the service starts, the corresponding fees will be deducted based on the service progress before a refund is issued. Refund terms are subject to the service agreement and comply withthe Consumer Council'sconsumer protection guidelines.
What specific service guarantees does Longfeng provide?
The Longfeng team holds professional qualifications such as company secretary licenses and accountant qualifications, having handled a large number of different types of company formation cases. Our fee structure is transparent, and we commit to completing services on time; if we fail to do so, we will provide appropriate compensation. Client personal data is strictly protected in accordance with the Personal Data (Privacy) Ordinance, and we continue to provide after-sales support after the company is established.
Choosing professional services means choosing reliable and guaranteed services.
Other common issues
Can I visit the office?
Yes, you are welcome to make an appointment for a visit. Meeting in person allows you to better understand the service content and is a common choice for many clients before officially commissioning.
Is there a physical office?
Yes. We have a physical office where face-to-face consultations can be conducted; the detailed address can be confirmed during the appointment.
How to start a commission?
You can make an appointment for a free consultation via phone, email, or website. After the consultation, a quote will be provided, and upon confirmation, the service agreement can be signed to initiate the process, which is simple and direct.
What guarantees are there for the service?
This includes professional qualification guarantees, transparent fees, on-time completion commitments, privacy protection, and ongoing after-sales support. Specific terms are detailed in the service agreement, which can be carefully reviewed before commissioning.
Still have unresolved questions? Contact Longfeng Business immediately.
Starting a company is not just about filling out forms and submitting them; from name registration, document organization to opening a bank account, every step has details to pay attention to. Longfeng Business provides one-stop services, with dedicated personnel following up throughout the process, so you don't have to figure it out on your own.Make an appointment nowFree consultation, let Longfeng assist you in completing your business setup.
Extended reading: "TheHow to choose Hong Kong company formation services without making mistakes? A complete comparison of company establishment, secretarial services, and bank account opening.》